Our Commitment to Child Safety

HER has a zero-tolerance policy towards Child Sexual Abuse Material (CSAM) and any form of child exploitation. Ensuring a safe, secure, and ethical platform is our highest priority. We implement strict prevention, detection, and reporting measures to swiftly identify and remove offending content while ensuring compliance with global regulations.

Our Three-Pronged Approach to CSAM Prevention

We deploy both automated and manual enforcement mechanisms to detect, remove, and report CSAM effectively:

1. Automated Detection & Immediate Enforcement

We leverage Cloudflare’s CSAM Detection Tool, which continuously scans media uploaded to our platform. The process follows these strict enforcement steps:

• Automated Detection & Isolation:
  • If CSAM is detected, the user responsible for the content is immediately suspended from HER.
  • The offending content is isolated, preventing any further internal or external access except for designated compliance personnel.

• Compliance & Reporting to NCMEC:

• All relevant user data—including IP address, email, phone number (if available), location, and declared app name—is collected.
• The detected content and all available offender details are submitted to the National Center for Missing & Exploited Children (NCMEC) via its reporting API.
• The offending content is encrypted and stored in a secure, restricted-access S3 bucket to ensure compliance and facilitate necessary follow-ups with authorities.

2. Processing Cloudflare Manual Takedown Notices

In addition to automated detection, HER has implemented a monitoring and enforcing backend service that automatically processes Cloudflare’s manual takedown notices.

• When a Cloudflare takedown notice is received, our backend system automatically verifies and processes the request.
• Offending content is immediately removed, and the corresponding user is suspended following the same isolation and compliance procedures as with automated detection.
• All takedown requests and enforcement actions are logged for auditability and compliance.

3. User Reporting & Manual Escalation

In addition to automated detection, HER provides a user-driven reporting system for any content that may have bypassed automated scanning.

• In-App Reporting: Users can report any suspicious content or accounts through our built-in Trust & Safety reporting feature.
• Trust & Safety Review:
  • Reports flagged as potential CSAM are escalated to HER’s Head of Trust & Safety for further assessment.
  • The Security Team initiates a manual submission to NCMEC via the automated API if verified.

This dual approach ensures proactive detection and responsive escalation to eliminate CSAM from our platform.

Designated Contact & Compliance

For any CSAM-related reports or compliance inquiries, please contact: 📧 technical-reports@weareher.com

HER is committed to full legal compliance and cooperation with law enforcement in all CSAM-related investigations.